The Federal Competition and Consumer Protection Commission (FCCPC) has called Air Peace’s management to its Abuja headquarters on June 23, 2025, following numerous consumer complaints about the airline’s failure to refund ticket fares for cancelled flights.
This was announced by Ondaje Ijagwu, Director of Corporate Affairs, on Monday.
The FCCPC stated that Air Peace’s actions may violate Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which ensure consumers’ rights to timely refunds when services fail.
The formal summons, dated June 13, 2025, invokes Sections 32 and 33 of the FCCPA, mandating compliance under threat of penalties, including fines or imprisonment.
Air Peace is required to provide a complaint log for refunds over the past year, records of processed refunds, a list of cancelled flights across all routes, and details of actions taken to address consumer hardships from cancellations.
The FCCPC also noted a separate December 2024 inquiry into Air Peace’s alleged exploitative ticket pricing, which prompted the airline to file a legal challenge to halt the investigation.
This summons follows an unrelated incident involving Senator Adams Oshiomhole, who allegedly disrupted operations at Lagos’ Murtala Muhammed Airport’s Zulu Terminal after missing a flight. Oshiomhole claimed he was defending passengers unfairly denied boarding, despite checking in online for a 6:30 a.m. flight. He also accused Air Peace staff of extortion.
‎The airline denied these claims, calling them false and challenging Oshiomhole to provide evidence. Aviation Minister Festus Keyamo intervened, urging restraint and fair hearings for all parties involved.
